Financial Services Guide
Purpose of this document
This Financial services guide (Guide) is an important document intended to inform you of the types of products and services that Selfmade Super Financial Services Pty Ltd ABN 12 619 195 005 (‘Selfmade’, ‘we’, ‘us’ or ‘our’) can provide you as an authorised representative of ALPHA SECURITIES PTY LTD, Australian Financial Services Licence Number 330757 (AFS Licensee).
This Guide is designed to help you decide whether to use Selfmade. It contains important information about:
- who Selfmade is and how you can contact us
- the services we are authorised to provide
- any relationships or associations we may have with financial product issuers
- how we (and any other relevant parties) are remunerated
- how complaints are dealt with.
Any earlier Guide issued by us is replaced by this document.
Who we act for if we provide you with financial services
If we provide any financial services to you, we act for you on our own behalf, as authorised representative of the AFS Licensee.
Our financial services and financial products
As authorised representative of the AFS Licensee, we are authorised to offer the following financial services:
- provide general product advice in respect of: deposit and payment products limited to: basic deposit products and securities; and
- deal in a financial product by applying for, acquiring, varying or disposing of a financial product on behalf of another person, in respect of: deposit and payment products limited to: basic deposit products and securities;
Selfmade may not choose not to provide certain products or services, even if we are authorised to provide them.
Providing instruction to us and receiving important information
You can provide instructions to us by email or phone. Unless you request otherwise, the email address you provide to Selfmade may be used to provide you with notifications, information and important documents. Selfmade may also use other electronic methods to provide details or important documents to you.
Payment we receive for the services we provide
We usually charge fees for services we provide. Our fees are fixed dollar fees received from the SMSFs to which we provide set-up, administration and other services from time to time. This cost is charged to each SMSF’s bank account, except where our terms and conditions may result in fees being directly charged to the trustee personally.
If we refer you to a mortgage broker and you obtain a loan through the mortgage broker, Selfmade will receive a commission.
Our employees, contractors or representatives are remunerated by salary or contract payments from Selfmade. They do not directly receive any commissions.
Selfmade confirms that it has arrangements in place to ensure it continues to maintain Professional Indemnity Insurance in accordance with section 912B of the Corporations Act 2001 (Cth).
Personal information and privacy
How we can be contacted
If you have questions about Selfmade, you can contact us.
Selfmade is an authorised representative (001267981) of ALPHA SECURITIES PTY LTD, Australian Financial Services Licence Number 330757. Alpha Securities Pty Ltd can be contacted here.
Making a complaint
If you have any complaint you should take the following steps.
Email your complaint to. When received, we will contact you to advise you of the steps that will be taken to address the matter. If we are unable to resolve the complaint, we will advise you in writing.
If a complaint has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
Date of this Guide: 1 November 2018